BOOSTS REVENUES

15%

LOWER OPERATIONAL COSTS

20%

REDUCE CHURN

20%

IMPROVE CUSTOMER EXPERIENCE

60%

CONSULTING OVER

CUSTOMER JOURNEY APPROACH

Pera Story positions customer journey approach to the core of CX ecosystem.It is a visual representation of all interactions customer encounters identifying what makes or breaks a BRAND. Our expert team uses customer journey mapping technologies while assessing and planning CX organization.

BUSINESS & TECHNICAL CONSULTANCY

Pera Story Consultancy division approaches to solutions with customer centricity focus, driven via customer journey management discipline.

 

It targets to:

 

  • Define key topics to focus and define boundaries for the targeted process
  • Structure the process and prioritize the action steps
  • Review the process with every internal and external shareholder
  • Share knowledge around global best practices and use cases
  • Define root causes of pain and aligned KPIs for success
  • Redesign and phase the process and targeted experience
  • Compose detailed reports and RFI/RFQ/RFP documents along with carried work
  • Bridge the business requirements to CXM platform’s implementation teams

SUCCESS DNA